FAQ (Frequently Asked Questions)

1. What types of products do you sell?
We offer a wide range of merchandise, including [clothing, drinkware, travel bags, and more]. Our products are made from high-quality materials, and we frequently update our inventory with new designs and limited editions.

2. How do I place an order?
Simply browse our online shop, select the items you want, choose your size and color (if applicable), and click "Add to Cart." Once you're ready to purchase, click on your cart and proceed to checkout. You can pay using various secure payment methods, including credit cards, and more.

3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and other region-specific payment methods. All payments are securely processed.

4. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the delivery status of your package on our website or the carrier's website.

5. What is your shipping policy?
We provide Free shipping on all orders within the US. We ship worldwide! Shipping times and costs vary depending on your location and the shipping method selected. Standard shipping typically takes [3-7] business days. If applicable, you will see the shipping cost at checkout.

6. Do you offer international shipping?
Yes, we ship to most countries. Please note that international shipping fees and customs duties may apply, depending on your country’s regulations.

7. What is your return/exchange policy?
We want you to love your purchase! If you're not satisfied, you can return or exchange items within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. Please review our Return Policy for more details.

8. How do I make a return?
To start a return, please enter your info under the "Contact US" section. Instructions and return label will be sent. Once we receive your returned item, we’ll process the refund. Please note many banks take 3-10 business days before your return posts to your account.

9. Can I change or cancel my order after it’s been placed?
Once an order is placed, we start processing it immediately. If you need to make changes or cancel your order, please contact us immediately. We’ll do our best to accommodate your request, but we cannot guarantee changes after processing has started.

10. Do you offer gift cards?
No we do not yet offer gift cards. 

11. How can I contact customer support?
For any questions or issues, please use our Contact US form here on the site. Our support team is available Monday to Friday, from 9 AM to 5 PM EST, and we strive to respond within 24 hours.